faq

General

The cables are tested on several keyboards including the KBD75, KBD75v2, Drop ALT, and Vortex Race 3.

Keep in mind, however, that cables with longer cable runs (typically over 10 feet), might not properly power certain high-draw boards.

Although the cables should function identically to any other USB 2.0 cable, these cables were specifically made with mechanical keyboards in mind. I cannot guarantee functionality with other devices.

Please refer to the update list for potential restocks.

First, please note that certain keyboards with high energy demands like the Drop CTRL and ALT might not be properly powered by longer cables, particularly coiled cables.

Although I stress-test to ensure functionality before shipment, due to the handmade nature of the cables, things can still go wrong in transit.

But please don't worry! In the event that you receive a defective cable, please contact me for a return address and I'll fix the cable immediately upon return. I will cover shipment, both from you delivering it back and having it shipped back to you.

Please use the contact page or e-mail me at shopcookiecables@gmail.com for any concerns.

All cables, unless stated otherwise, are 28AWG dual-shielded USB 2.0 rev  and RoHS-compliant cables.

Custom Cables

Check out the mockup samples of different paracord and techflex combinations!

A color chart is also available.

Paracord is a polyester/nylon base sleeving used for the cables. 

Techflex is a brand of expandable PET sleeving used as an exterior shell for the cables.

Yes! Please feel free to shoot over requests through the contact page and, if approved, I will add it to my next supply order.

Aviators and other quick-release connectors are primarily an aesthetic option for cables. Additionally, it can be used to switch between different cable ends without having to remove the entire cable from either the keyboard of host/pc.

Shipping

If you joined a group buy or ordered a custom cable, there will be a turnaround time to fulfill your order. This will be shown on the order/group buy page. Please note that this is not the delivery time, but rather the shipping time.

Generally, group buys will take 3-4 weeks to ship after ending.

Custom orders will have changing turnaround times, but will typically ship around 10 to 15 days.

If you feel that your order should have already been shipped, please contact me directly with your order number at shopcookiecables@gmail.com

As of July 2020, we have suspended international shipping due to slow delivery times caused by the COVID-19 pandemic. We will resume once USPS delivery times improve. Sorry for the inconvenience.

Other

Returns are available for US buyers within 30 days of purchase if the item is defective.

I can provide either a full refund or repair. Shipping will be covered.

I cannot accept refunds or exchanges for personal cosmetic reasons (e.g. you did not like the color of the cable because it didn't match your keyset).

If the cosmetic issue is due to inaccurate specifications (e.g. your coil is 6 inches when it was supposed to be 8 inches), then a replacement can be processed.

Please contact me at shopcookiecables@gmail.com if you have any issues.

Due to logistics, I cannot offer returns or refunds for international orders.