faq

General

The cables are tested on several keyboards including the Drop ALT.

Keep in mind, however, that cables with longer cable runs (typically over 10 feet), might not properly power certain high-draw boards.

Although the cables should function identically to any other USB 2.0 cable, these cables were specifically made with mechanical keyboards in mind. We cannot guarantee functionality with other devices.

Please refer to the update list for potential restocks.

First, please note that certain keyboards with high energy demands like the Drop CTRL and ALT might not be properly powered by longer cables, particularly coiled cables.

Although we stress-test to ensure functionality before shipment, due to the handmade nature of the cables, things can still go wrong in transit.

But please don't worry! In the event that you receive a defective cable, please contact us for a return address and we'll fix the cable immediately upon return. We cover shipment, both from you delivering it back and having it shipped back to you.

Please use the contact page or e-mail help@cookiecables.com for any concerns.

All cables, unless stated otherwise, are 28AWG dual-shielded USB 2.0 rev  and RoHS-compliant cables.

Custom Cables

Check out the mockup samples of different paracord and techflex combinations!

A color chart is also available.

Yes! Please feel free to shoot over requests through the contact page and, if approved, we will add it to our next supply order.

Please check out our resource page for more information about aviators and quick release connectors.

Shipping

Please understand that creating custom cables take time. All orders will have a turnaround time displayed on the product page. Note that this is not the delivery time but rather the time it takes to create and prepare your order for shipment.

If your order has not delivered well past the turnaround time, please contact us for more help.

Yes, to all countries that are currently open for shipment via USPS.

Note: Due to the COVID-19 pandemic, shipping times are slower than normal.

UPDATE: Due to Brexit VAT, we have suspended all orders to the United Kingdom.

Other

Please read our terms for more information.