Terms and Conditions

Please understand the terms and conditions of your order before purchasing.

COVID-19 Addendum:Shipping has been significantly impacted due to the COVID-19 outbreak. Packages might take days or weeks longer than usual to deliver. International shipping might take as long as months for delivery. Cookie Cables are not responsible for items lost or damaged in transit. If you need help with a shipment (check status, help with USPS contact), please reach out to us at help@cookiecables.com .

Returns, Exchanges, and Adjustments

Returns are accepted within 30 days of purchase in the case of functional or cosmetic defects with exceptions described in this page. If you have an issue with your order, please contact us.

International Orders:Due to the logistical nature, all international sales are FINAL and cannot be returned, exchanged, or refunded.

Group Buys:Cancellations or changes to your order are accepted if made before the closing of the group buy or before the item is shipped.

Custom Design:Returns are only accepted in the case of defects. Changes to your order can be requested within 2 hours after placing your order. We do not accept returns if you are unsatisfied with the look of your design.

Made to Order:Returns are only accepted in the case of defects. Changes to your order can be requested within 2 hours after placing your order.

Shipping

Cookie Cables are not responsible for items lost or damaged in transit. Please ensure that your address is correct and select the proper shipping option to ensure safe delivery of your package. If you need help with changing your address before shipping, please contact us.

International shipping:Shipping times to countries outside of the US can vary greatly, from a few days to months. We will not take responsibility for any items lost in transit.

Made-to-Order & Custom Orders

10-feet cable runs: Cable runs longer than 10 feet might struggle to properly power high-draw boards like the Drop CTRL/ALT and other RGB-heavy keyboards and devices. We will NOT accept refunds and returns if the cable you design exceeds 10 feet and struggles to power your keyboard.

Keep in mind that it takes ~8 inches of cable for every inch of coiled cable, not including termination lengths. Here are the length cuts for the coil lengths we offer:
Coil Length
Total Cable Used
4 inches
~3.25 feet
5 inches
~4 feet
6 inches
~4.5 feet
7 inches
~5.25 feet
8 inches
~6 feet
9 inches
~6.5 feet


Turnaround Time:
All custom orders require turnaround time to complete. Typically, turnaround time will be 5 to 7 days with changes when demand increases. The turnaround time is the time from placing your order to shipment. It does NOT include shipping time.

Changes after ordering:You are allowed to request changes to your design within two hours after placing your order. After that, we will begin processing your design and no further changes can be made.

Cancellation:You are allowed to cancel your order before shipment. A 20% restocking fee will be applied to your refund if cancellation is made 2 hours after ordering.

Group Buy

Ordering:By joining a group buy, you acknowledge that the order will take additional turnaround time to be fulfilled. Turnaround times vary and will be mentioned on the product page. Changes to turnaround time may happen at any time.

Turnaround Time: Although we attempt to set a reasonable turnaround time for our group buys, delays and setback may occur, increasing turnaround times above initial estimates. Please check for updates on the product page.

Cancellation: Due to the nature of group buys, you can only cancel your order within 48 hours of placing your order.