Terms and Conditions

 

Returns and Exchanges

Returns are accepted within 30 days of purchase in the case of functional or cosmetic defects with exceptions described in this page. If you have an issue with your order, please contact us.

International Orders:  Due to the logistical nature, all international sales are FINAL and cannot be returned, exchanged, or refunded. However, repairs can be arranged (see Lifetime Repair terms). Cookie Cables are not responsible for packages lost in transit.

Custom Design:  Returns are accepted in the case of defects. Changes to your order can be requested within 2 hours after placing your order. We do not accept returns if you are unsatisfied with the look of your design.

Made to Order:  Returns are accepted in the case of defects. Changes to your order can be requested within 2 hours after placing your order.

We do our best to ensure that our cables are carefully packaged after proper testing and quality assurance. However, damages and defects,  especially during transit, may still occur. If damages or defects are found on your cable existed prior to use, please contact us immediately.

Lifetime Repair

We can only ensure function and repair of our own products. We do test our products rigorously, but due to the handmade nature of cables, proper function cannot be guaranteed. Because of this nature, Cookie Cables offers lifetime repair and replacements (if parts are available).

US-based Customers: If your repair request is within 30 days of receipt, we will cover all shipping costs for your repair. For repair requests after 30 days, the customer will be responsible for shipping.

International Customers: Due to the logistical nature, international customers requesting repair will be responsible for all shipping costs. 

Cookie Cables are not responsible for any packages lost in transit.

For repair requests, please email us at help@cookiecables.com.

Shipping

Cookie Cables are not responsible for items lost or damaged in transit. Please ensure that your address is correct and select the proper shipping option to ensure safe delivery of your package. If you need help with changing your address before shipping, please contact us.

International shipping:  International shipping times can vary greatly, from a few days to months. Cookie Cables are not responsible for packages lost or damaged in transit. Feel free to contact us if you need help tracking your order.

Made-to-Order & Custom Orders

10-feet cable runs: Cable runs longer than 10 feet might struggle to properly power high-draw boards like the Drop CTRL/ALT and other RGB-heavy keyboards and devices. We will NOT accept refunds and returns if the cable you design exceeds 10 feet and struggles to power your keyboard.

Keep in mind that it takes ~8 inches of cable for every inch of coiled cable, not including termination lengths. Here are the length cuts for the coil lengths we offer:
Coil Length
Total Cable Used
4 inches
~3.25 feet
5 inches
~4 feet
6 inches
~4.5 feet
7 inches
~5.25 feet
8 inches
~6 feet
9 inches
~6.5 feet


Turnaround Time:  
All custom orders require turnaround time to complete. Typically, turnaround time will be 5 to 7 days with changes when demand increases. The turnaround time is the time from placing your order to shipment. It does NOT include shipping time.

Changes after ordering:  You are allowed to request changes to your design within two hours after placing your order. After that, we will begin processing your design and no further changes can be made.

Cancellation:  You are allowed to cancel your order before shipment. A 20% restocking fee will be applied to your refund if cancellation is made 2 hours after ordering.

Group Buy

Ordering:  By joining a group buy, you acknowledge that the order will take additional turnaround time to be fulfilled. Turnaround times vary and will be mentioned on the product page. Changes to turnaround time may happen at any time.

Turnaround Time:  Although we attempt to set a reasonable turnaround time for our group buys, delays and setback may occur, increasing turnaround times above initial estimates. Please check for updates on the product page.

Cancellation:  Due to the nature of group buys, cancellations are accepted no later than 48 hours after the end of the group buy date. Example: GB ends Jan 1st @ 11:59PM, cancellations can be made by Jan 3rd @ 11:59PM.


Miscellaneous

Cookie Cables shall not be responsible for damages that may occur to items used with our cables.

 Revisions made on 7/10/2021